NOC List

New Zealand Network Operators’ Contact list

The following is a list of Providers in New Zealand and the contact details of their Network Operation Centers and/or Admins. This list is intended to allow other Network Operators to contact those below (especially in an emergency).

If you are a customer of one of these companies you should go though your normal support channels. In most cases the people here will be unable to help you anyway. If you don’t have an ASN (and/or don’t know what one is) then don’t bother calling.

Please only call outside business hours in case of urgent emergencies, in most cases email is the best method for non-urgent problems.

All updates and corrections should be be emailed to the NZNOG NOC List Administrator noc@nznog.org. Many thanks and much Kudos goes to Simon Lyall for the initial gathering of information for this list.

See Also:

Global Operations Center List
New Zealand Network Operators’ Group

Name Domains
ASN(s)		 Phone Number(s)
Clueful People
Direct Email		 Hours
2degreesmobile 2degreesmobile.co.nz,
2degreesmobile.net.nz,
nzcomms.co.nz
38793		 +64 9 919 7050
0508 022 NOC (0508 022 662)
NOC
noc@2degreesmobile.co.nz		 24×7
2talk 2talk.co.nz
55561		 +64 9 281 4357
On Call Engineer
noc@2talk.co.nz		 24×7
ACSData acsdata.co.nz,
acsonline.co.nz,
linuxnet.co.nz
18119		 +64 4 939 2200
Lincoln Reid,
Gareth Palmer,
Daniel Giddens
noc@acsdata.co.nz		 24×7
Advantage advantage.co.nz,
superservers.co.nz
45641

 +64 6 358 8999
noc@advantage.co.nz

 24x7
Actrix actrix.co.nz
9343		 24×7:
+64 4 385 5697
Duty Tech
8×5:
+64 4 801 5225
Josh Simpson,
Damian Kissick
noc@actrix.co.nz		 24×7
AmuriNet amuri.net,
amuri.net.nz
45475		 +64 3 315 8388
+64 21 987 691
Chris Roberts
admin@amuri.net		 Office
Araneo Wireless Solutions araneo.net.nz
64597,
64598		 +64 4 978 7359

info@araneo.net.nz		 24×7
Auckland University of Technology aut.ac.nz
24398		 +64 9 921 9007 option 2 for networks
Duty Network Tech
noc@aut.ac.nz		 24×7
Baycity Communications/ Farmside Ltd baycity.co.nz,

bccnz.com

farmside.co.nz,

farmsideltd.co.nz,
55872

24548

  8×5:

+64 3 6879700

+64 3 6879729

+64 3  6877742

Stephen Ryall
M Asim Khan

Hayden Mallet
noc@bccnz.com

  Office
Black Albatross albatross.co.nz +64 3 479 5478,
+64 27 5 727272
Stewart Fleming
support@albatross.co.nz		 Office
BTG btg.co.nz
56028		 +64 9 580 1374
NOC
noc@btg.co.nz		 24×7
Callplus slingshot.co.nz,
i4free.co.nz,
callplus.net.nz,
tranzpeer.net
9790		 +64 9 916 3890 (Noc)
NOC Engineer
faults@callplus.co.nz		 24x7
CatalystIT catalyst.net.nz
24226		 026 255 7433 (pager)
Duty Person
noc@catalyst.net.nz		 24×7
Citylink citylink.co.nz,
nzix.net,
ape.net.nz,
wix.net.nz,
chix.net.nz
9439 (WIX),
9560 (APE),
24388 (CHIX),
24385 (3CIX),
9281 (PNIX),
23755 (StreamingNet),
23754 (Corporate / Cafenet),
45633
 24×7:
+64 4 385 9003,
0800 4 CITYLINK (0800 424 895)
8×5:
+64 4 9170200
Peter Tobin,
Sid Jones,
Nathan Lynch,
Mark Wylie
noc@citylink.co.nz		 24×7
Compass Communications compass.net.nz,
ix.net.nz,
netsource.net.nz,
kwik.net.nz,
free.net.nz,
radionet.net.nz,
radionet.co.nz,
onthenet.co.nz,
onthenet.net.nz
9470,
9245		 +64 21 558 371
On call
cns.operations@compass.net.nz		 24×7
Connections connections.net.nz,
itnet.co.nz
9872		 Please refer to contacts for actrix.co.nz above 24×7
Datacom Systems datacom.co.nz,
datacom.com.au,
datacom.net.nz
10022		 +64 9 366 1024
On call
idc@datacom.co.nz		 24×7
Data Solutions datasolutions.net.nz
dsnet.co.nz		 +64 3 339 3038 (Noc)
0800 333 279 (Support)
On Call
noc@datasolutions.net.nz		 24×7
Digiweb NZ digiweb.net.nz,
discountdomains.co.nz,
securepaytech.com
24192		 +64 3 351 6713,
0800 344 493
Operations Manager
support@digiweb.net.nz		 24×7
Domainz domainz.net.nz
9736		 +64 4 473 4567,
+64 9 27 631 7870
Tim John,
Chris Pointon
admin@domainz.net.nz		 Office
DTS Ltd dts.net.nz
dtsanz.com
24183		 +64 4 918 0160
0508 387669
Duty person
noc@dts.net.nz		 24×7
FusionDigital Communications fdc.net.nz,
concert.net.nz,
crystal.net.nz,
atone.net.nz		 +64 800 500 332
IP Network Manager
netadmin@fdc.net.nz		 24×7
Global Gateway
/ Netgate		 global-gateway.net.nz,
netgate.net.nz
4648		 +64 9 363 5861 (Don)
Duty Person
noc@netgate.net.nz		 Office
GodZone Internet Services godzone.net.nz,
godzonemail.net
38590		 +64 6 357 8168
Glen Eustace
noc@godzone.net.nz		 24×7
HD Net Limited hd.net.nz
24466		 +64 21 424 409
Guy Lowe,
noc@hd.net.nz		 24×7
Hi-Tech Solutions
 hitechsolutions.co.nz
133399		 +64 9 4891502
Lance Hope,
noc@hitechsolutions.co.nz		 24×7
Iconz iconz.net,
iconz.co.nz,
internet.co.nz,
iconz.net.nz,
esurf.net.nz,
visp.co.nz
iconz-webvisions.com
4770		 0800 111 148,
+64 9 977-3569
noc@iconz.co.nz
 24×7
iGRIN igrin.co.nz +64 9 430 3540
noc@igrin.co.nz		 Office
ihug ihug.co.nz,
ihug.net.nz,
ihug.net,
quik.co.nz,
wave.co.nz
7657,
17646,
17902		 +64 9 962 9745 (Service ops – after hours)
noc@ihug.net.nz		 24×7
Internode internode.on.net
4739		 +61 8228 2999
peering-noc@internode.com.au		 Office hours
Inspire Net inspire.net.nz
17705		 +64 6 357 8559,
0800 484 363
Ask for On Call NOC Tech
noc@inspire.net.nz		 9am-9pm daily
Internet Systems Consortium isc.org,
f.root-servers.net,
f.root-servers.org
23710,
3557		 +1 650 423 1310,
INOC-DBA 3557
Duty Person
noc@isc.org		 24×7
iSERVE www.iserve.co.nz
www.iserve.net.nz
18352		 +64 4 915 1981
Duty Person
noc@iserve.net.nz		 24×7
jsr.com jsr.com
9897		 J S Russell
jsr@jsr.com		 Office
Jsg Internet jsg.net.nz +64 3 545 7098
Stewart
stewart@jsg.net.nz		 24×7
KC Computer
Services		 kcbbs.gen.nz,
kc.net.nz,
kccs.co.nz
9303		 +64 9 358 0045 (Office),
+64 21 631 931 (Richard),
+64 9 816 8088 (David),
+64 21 663 078 (David)
David Dix,
Richard Haakma
noc@kc.net.nz		 24×7
Knossos Networks Ltd knossos.net.nz
24006		 +64 6 474 8888 (Office),
+64 21 796 072 (Don Stokes),
+64 21 796 073 (John Rumsey)
Don Stokes,
John Rumsey
noc@knossos.net.nz		 Office
Kordia Limited
formerly Broadcast Communications Ltd (BCL)		 kordia.co.nz
24324		 Service Management Centre
0508 225 358 (within NZ),
+64 9 916 6532 (International),
+64 9 916 6400 (Head Office, Business Hours)
smc@kordia.co.nz		 24×7
Maximum Internet maxnet.co.nz,
maxnet.net.nz,
netguardian.co.nz,
win.co.nz
9889		 +64 9 915-1825 (Noc),
+64 9 300 7222 (Office)
Derek Gaeth,
Simon Allard
noc@maxnet.net.nz		 24×7
Modica Group formally OneSquared and SonicMobile modicagroup.com, onesquared.net, sonicmobile.com
ASN's: 7696,132456
 +64 4 498 3486 (Duty Tech)
Scott Wylie, Mark Goldfinch, Mark Wakefield.
noc@modicagroup.com		 24×7
MoreNet morenet.net.nz,
nettel.co.nz,
nettel.net.nz,
in2net.co.nz
17427		 +64 9 571 0900,
+64 9 571 0908,
+64 21 422 539
Paul Shingles
paul.shingles@nettel.co.nz		 24×7
Net24 net24.co.nz,
1stdomains.co.nz,
registerdirect.co.nz
18202		 0800 5000 24
+64 3 962 9510
On Call
noc@net24.net.nz		 24×7
Netspace Services Limited netspace.net.nz,
netspace.co.nz
9733		 0800 NETSPACE (0800 638 772)
+64 4 917 8098
Gerard Creamer,
Fletch Hogan
noc@netspace.net.nz		 24×7
Netspeed netspeed.net.nz
18159		 +64 3 481 7245
Stan Rivett
noc@netspeed.net.nz		 24×7
Network Service Providers (NSP) nsp.net.nz,
nsp.co.nz,
nspfx.com
136015
 +64 9 3060234
Brent Addis
noc@nsp.co.nz		 24×7
New Zealand Webhosting Network Limited / My Hosted Exchange webhostnz.co.nz,
myhostedexchange.co.nz		 0800 888 285 (Auckland Helpdesk),
+64 21 841 541 (Darren Moss)
Darren Moss
support@webhostNZ.co.nz		 24×7
 NZ Technology Group nztechnologygroup.com,
onefibre.co.nz
45280		  +64 9 448 1250
NZTG Infrastructure
infrastructure@nztechnologygroup.com
+64 21664102 (Infrastructure Group)
+6422 1020112 (Senior Network Engineer)
 Mon-Fri
8am - 5pm
Other - Cellphones 
NOW NZ (formerly Airnet)
 nownz.co.nz
airnet.net.nz
airnet.co.nz
air.net.nz
9876		 +6466509911 (NOC)
Gerald Williams,
Kent Maynard,
noc@nownz.co.nz		 24×7
nzWireless nzwireless.co.nz,
gasp.co.nz
24111		 0800 699 473 (Office),
+64 211 595 561 (Mobile)
Chris Aspros,
Anton Smith
noc@nzwireless.co.nz		 Office
OmniNet omninet.co.nz
132881		 +64 7 929 7985
noc@omninet.co.nz		 24x7
Orcon orcon.net.nz
17746		 +64 9 444 4474 option 2,
+64 20 1000 790 (Simon),
+64 21 766 761 (Thomas)
Simon Allard,
noc@orcon.net.nz		 Mon-Fri 8am-9pm,
Sat-Sun 9am-5pm,
Other – Cellphones
Plan B










 plan-b.co.nz,
planb.co.nz,
planb-global.com
132240
 Plan B Infrastructure Team
+64 9 951 5180 (On Call Engineer)
+64 21 0208 3744 (Scott Lawson ISM)
noc@planb.co.nz
+64 9 916 6054 (Main Line)
 Mon-Fri
8am - 5pm
Other - Cellphones
Plain
Communications		 plain.co.nz,
plain.net.nz,
cyberxpress.co.nz,
chch.planet.org.nz
9559		 +64 3 364-5888
Ben Aitchison,
Robert Hunt
noc@plain.co.nz		 Office
PrimoWireless primowireless.co.nz
primo.nz
 Matthew Harrison
+64 6 7566620 noc@staff.primowireless.co.nz
ReiverNet Ltd reivernet.com,
getin2net.com		 0800 116 113,
+64 9 573 5190
Dylan Carruthers,
Matthew Fenton
noc@reivernet.com		 24×7
Revera Limited revera.co.nz
18353		 +64 9 442 8600
Kenneth Liew,
Marc Nienkemper
networkteam@revera.co.nz		 24×7
ServerWorks serverworks.co.nz,
surfspot.co.nz
38294		 +64 3 977 1750
Russell Tester
support@serverworks.co.nz		 Office
SMX Ltd smx.co.nz
smxemail.co.nz
securemx.biz
38451		 0800 769 769, 
+649 302 0515
Thom Hooker
noc@smxemail.com.		  8am-9pm Mon-Fri
 with callout
Snap Internet snap.net.nz
23655		 0508 SNAPME (0800 762 747)
+64 3 963 3587
noc@snap.net.nz		 24×7
Spark (Telecom/Xtra) spark.co.nz,
xtra.co.nz,
xtramsn.co.nz,
bzone.co.nz,
xtramail.co.nz
4771
9325		 +64 9 529 6898 (HelpdeskOperational Control Centre),
0800 22 55 98 (Helpdesk Pilot)
On Call Tech
noc@netgate.net.nz		 24×7
Splice Networks splice.net.nz,
networks.net.nz
23838		 +64 21 765 363 (Relihan),
+64 21 135 7614 (Relihan)
Relihan Myburgh
noc@splice.net.nz		 24×7
Supra Limited supra.net.nz 0800 147 877 (Office),
+64 3 977 0090
On-Duty Technician
noc@supra.net.nz		 24×7
SwitchSource switchsource.net
switchsource.co.nz
switchsource.net.nz		 Main number: +6492804472
A/H Michael Harris +64272985007
noc@switchsource.net		 24x7
 Telesmart telesmart.co.nz
AS133075

 NOC Phone (24x7): +64 4 896 4466
NOC Email: noc@telesmart.co.nz
 24x7
TelstraClear clearnet.co.nz,
telstraclear.co.nz,
paradise.net.nz,
saturn.co.nz,
clear.net.nz
4763,
7714,
9901,
4768,
9345,
9445
 0508 555 007 (Toll Free),
+64 9 912 5175 (Switching DDI),
+64 9 912 5184 (Transmission DDI)
TelstraClear Network Operations Centre 
noc@telstraclear.co.nz		 24×7
thepacific.net Ltd thepacific.net,
tpnet.nz,
tpnet.co.nz,
silkweb.net.nz
37979		 0800 TPNET NZ
+64 543 9094
noc@tpnet.co.nz		 Office
24-7
Message
 The Total Team totalteam.co.nz,
3t.net.nz
56304		 0800 888 326
workorder@totalteam.co.nz		  24x7
Treehouse Networks Ltd treenet.co.nz,
treenetnz.com		 +64 21 293 4049
Amos Jeffries
admin@treenetnz.com		 24×7
Trustpower trustpower.co.nz,
kinect.co.nz
55850		 +64 21 453107
Mike Stevenson
noc@trustpower.co.nz		 24×7
Turnstone Technologies turnstone.net.nz
23934		 +64 9 970 5550 (Office)
+64 9 970 5558 (Larry Liu)
+64 21 856 588 (Larry Liu After Hours)
Larry Liu
noc@turnstone.co.nz		 24×7
UCS Limited / UFONE ufone.co.nz
ucs.net.nz
134220		 +64 9 222 3878 (NOC), +64 22 456 2326 (Alexander – if NOC Line fails)
noc@ufone.co.nz		 24x7
Ultrafast Fibre ultrafast.co.nz Main number: 0800 833 622 option 3 (NOC)
noc@ultrafast.co.nz		 24x7
UniFone New Zealand Ltd unifone.net.nz 0800 894 114,
+64 29 763 8911
Travis Baird
travis@unifone.net.nz		 24×7
University of Auckland auckland.ac.nz,
ace.ac.nz
9431		 +64 9 308 2373 (IT Operations staff who can alert Network staff)
Duty Network Tech
operators@auckland.ac.nz		 24×7
UUNET wcom.co.nz,
wcom.net.nz,
voyager.co.nz
4740		 0800 698 863 opt 3
Duty Person
roc@hk.mci.com		 24×7
Velocity Net  velocitynet.co.nz,
132268 		 +64 3 218 4489
+64 27 210 1916
Nigel Ferguson
noc@velocitynet.co.nz		 Office
Velocity Networks velocitynetworks.co.nz +64 7 929 2118 (bus hrs)
+64 21 221 3999 (Shane)
+64 7 957 0020 (24×7)
Shane Hobson
noc@velocitynetworks.co.nz		 24×7
Vetta Technologies vetta.co.nz
132918		 0800 4 VETTA 24x7
Vibe Communications / Layer 2 Co  vibecom.co.nz,
45177		  +64 9 222 000
noc@vibecom.co.nz
Davey Goode +6421772937
Barry Murphy +64274909712
Callum Barr +64275672746		  
Vista Entertainment Solutions  vista.co, vista.co.nz, vistagroup.co.nz veezi.com,
58631		  +64 9 9844666
noc@vista.co
Christoph Berthoud		  Office
Vocus Communications vocus.com.au,
vocus.net.au,
vocus.co.nz,
vocus.net.nz
4826		 +61 2 8999 8999 (office)
+61 2 8117 5909 (NOC direct)
noc@vocus.com.au		 24×7
Vocus New Zealand (previously FX Networks) fx.net.nz,
9503,
18406		 0800 65 65 38,
021 978 078
Mike Plant,
Neil Fenemor
faults@vocus.co.nz		 24×7
Vodafone vodafone.co.nz 0800 777 770 (NZ)
+64 9 355 2313 (Outside NZ)
noc.nz@vodafone.com		 24×7
Vorco vorco.net,
vorco.net.nz
58666		 +64 9 222 2222 (Bus. Hours)
+64 9 950 2222 (A/H)
noc@vorco.net		  
WASP NZ Limitedformerly Internet Hawkes Bay waspnet.co.nz,
inhb.co.nz		 0800 STINGER,
+64 6 835 5800
Daryl Morrell
noc@waspnet.co.nz		 Office
WebSlice Limited webslice.co.nz
132919
 NOC
0800 002365
noc@webslice.co.nz

 24/7
WheroNet wheronet.co.nz
whero.net.nz
136463		 +64 9 232 8282
+64 21 2355 979
John Burns
noc@whero.net.nz
 24×7
(Please limit non-urgent queries to 8am-8pm)
WIC wic.co.nz Office
+64 3 474 2100
Nathan Ward
- nward@wic.co.nz
- +64 3 474 2105
- +64 21 431 675
Stewart Fleming
- stewart@wic.co.nz		 Mon-Fri 9am-5pm,
Other – Cellphones
Wireless Nation wirelessnation.co.nz, wirelessnation.net.nz, wnation.co.nz, wnation.net.nz, wirelessnation.nz
132449		 0800 101 143 noc@wnation.net.nz 8:00 am to 8:00 pm Mon - Fri, 9:00 am to 5:00 pm Sat, Sun and Public holidays
WISE Net wise.net.nz,
contact.net.nz		 +64 9 444 4474 option 2,
+64 21 622 379 (Mark),
+64 21 766 764 (Craig),
+64 21 766 761 (Thomas)
Craig Whitmore,
Mark Mackay,
Thomas Salmen
noc@orcon.net.nz		 Mon-Fri 8am-9pm,
Sat-Sun 9am-5pm,
Other – Cellphones
Woosh Wireless Limted includingQuicksilver Internet woosh.com
woosh.co.nz
17412
quicksilver.co.nz,
quicksilver.net.nz
9727		 +64 9 941 2345 (8-6 M-F),
+64 9 940 4357 (After hours)
On call person
noc@woosh.com		 24×7
WorldNet world-net.co.nz
18199		 +64 9 309-9161
On Call
noc@world-net.co.nz		 24×7
Vodafone Next Generation Services Ltd, previously WXC
Communications		 wxnz.net,
wxc.co.nz,
xnet.co.nz
17435		 0800 992 662
Leigh Smith
noc@wxc.co.nz		 24×7
Xtreme Networks Ltd xtreme.net.nz,
xtreme.co.nz
18400
132870
 0800 469 873 (Office),
+64 4 4740 773 (Dion ddi),
+64 21 755 873 (Dion m/p),
+64 4 4740 772 (Mike Lee ddi),
+64 21 755 872 (Mike Lee m/p)
Dion Hallam,
Mike Lee
noc@xtreme.net.nz		 24×7
Yrless Ltd yrless.co.nz, yrless.nz
132588		 0508 975 377
021 1682532
noc@yrless.nz		 24×7
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